Telstra’s new MyAccount portal, leaking customer data?

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With privacy a large concern for consumers today, you can imagine my surprise when I logged into My Telstra account to see another person’s account information including account numbers, outstanding amounts, telephone numbers and associated information. Today I noticed the release of Telstra’s new MyAccount portal which I assume happened overnight. Curious I attempted to log in and after an hour and several tries later I managed to get into the new site and have a poke around. Although there does seem to be some general teething issues (which were mentioned to the @Telstra twitter account) it seemed rather shmick.

However upon logging in a bit later this morning to see if the issues were resolved I was concerned when seeing another customer’s account data presented to me rather than my own. In the two screenshots below you can see the first does not have a matching name or account number (and shows three separate services) belonging to Samantha and the second screenshot shows my actual account which has a matching name and account number.

As this only occurred once it is unknown if this issue is widespread. Telstra has been contacted for comment via Twitter (hey I am not a Journo so I don’t know the official channel) but has yet to respond. So have a look at the below images (click to enlarge) what are your thoughts, as a Telstra customer myself I am less than impressed and am curious to see how they will resolve my concerns.

Update:
12:45pm – Greg from the Telstra Customer Service Team is reviewing my account and reviewing the reported issues. Further details to follow as they arise.
2:40pm – Greg has phoned me and the team has been analysing my account over the past hour (and are continuing to do so). At this stage it looks as though it has only affected my account and not others.


[rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2011/06/telstra_not_my_account_small2.jpg" title="Telstra MyAccount showing Different Account Details" album="telstra"]http://www.technicalnotebook.com/wp-content/uploads/2011/06/telstra_not_my_account.jpg[/rokbox]

 

[rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2011/06/telstra_my_account_small2.jpg" title="Correct Telstra MyAccount View" album="telstra"]http://www.technicalnotebook.com/wp-content/uploads/2011/06/telstra_myaccount.jpg[/rokbox]

Dropbox is a student’s best friend… A Flash Drive always ends in tears

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lost thumbdrive Dropbox is a students best friend... A Flash Drive always ends in tearsAn all too common occurrence… Students have lost their thesis, major work or other assignments as they left their USB key in a computer lab or have suffered at the hand of data corruption (or even as I have done once, human stupidity).

Ever since I worked back on the helpdesk all those years ago where floppy disks and (dare I say it) ZIP disks were the rage, I have seen many cases of students losing their form of portable media and many hours work. Another case I see all too often is that form of portable media becoming corrupt or accidentally erased and once again a student losing enough time and effort to bring even the roughest and toughest blokes to tears.

So today I want to ask EVERY SINGLE UNIVERSITY STUDENT OUT THERE to supplement your portable media with a free account from Dropbox. Free accounts come with 2GB of online storage where you can store your files and transfer them between home and uni.

The key benefits of Dropbox include:

  • You can’t lose the storage medium (save forgetting your account details) which means no more signs like this one up around uni begging for the return of a lost USB thumbdrive.
  • Dropbox stores historical versions of a file so if you ever accidentally upload a corrupt version you can get the previous copy back so you have not lost all your work.
  • You can sync Dropbox between devices such as the iPhone, iPad, home/work computers and so on to ensure that you can access your files anywhere and they will automagically be kept in sync.
  • Files can be accessed straight from the web without having to download any special software while you are at uni
  • Lastly you can created shared folders with your other group partners to share files that you are working on, no more emailing 30 copies around and forgetting which one is the most recent, just go to Dropbox and access the latest version or upload a new one. The version history is also a blessing for those doing group work after someone deletes a section which you worked immensely hard on and want to get back (can you tell I have experienced this one personally).

So please, save my sanity and do away with your USB thumbdrives, USB Keys, flashdrives, floppy disks, ZIP disks, and any other form of medium that can easily be lost and/or corrupted. A little time spent after each hard study session uploading your documents can save you many tears down the track and it is easy and most of all FREE!

I will happily admit that I am throwing in a referral link here so I can try to get some more free space on Dropbox… why, because I use it every day. So if you don’t have an account sign up for one today and protect your uni work.

To sign up to Dropbox and give me a few hundred extra free MB as a referral click here.

If you wish to visit Dropbox without giving me a freebie click here.

Stuart

(if you have read this far I congratulate you… I just wanted to say if anyone IS still using floppy disks or ZIP disks for storing essential (read ANY) data then I will cry)

Do you backup? A review of CrashPlan’s affordable online backups

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crashplan logo Do you backup? A review of CrashPlans affordable online backupsDo you backup your data? Most of you will say no, and so I wanted to tell you how simple and cheap it is to do so, therefore I am doing this mini review/rundown of CrashPlan+ which is the product I personally use to manage my online (and offline) backups.

CrashPlan offers what is known as a “cloud backup” solution where your data is stored offsite in secure locations around the world. After using CrashPlan’s Business product for some years (for my personal backups) I recently started using their CrashPlan+ Product which provides the home user a simple, cheap set-and-forget backup solution to cover your bum if you ever have a hard drive failure.

Being a geek I use my technology to the limit, I can safely say that I have had at least two hard drive failures in my life and I have many friends who have suffered more. I am lucky, I have always had backups, however my friends have come running to me in tears. Therefore I am putting together this article as a review of CrashPlan’s product (as I am a geek and it is happily my product of choice) and as one possible solution for those that do not back up.

Crashplan+ My Likes

  • Backs up any files to “the cloud”, no restrictions on file size, number of files, or file types. – Unlike some other providers, on the unlimited plans there is no throttling, no restrictions on file types and ANY file type can be backed up.
  • Two security options – for those that are security conscious like myself you can set your own encryption key, this means that not even the CrashPlan staff are able to decrypt your backups if you lose your key. For those that do not require business grade data security CrashPlan can manage the encryption scheme for you (which will be fine for 98% of the people reading this).
  • Backup Sets – you can have multiple backup sets, that can allow you to have a small set of files that have the highest priority to be backed up (in my case my uni folder is in this high priority set) so I know that regardless of other changes that need to be backed up, the most critical data is backed up first.
  • Backup Sets – hey they get a second mention, backup sets also allow you to have a set which you can back up locally to an external drive and then you can have a separate set backed up over the web. This is handy for people who want to have a local copy that they can restore quickly in case of a straight hard drive failure but for a catastrophe have the restore via the web available.
  • Backup external drives/network drives – many online backup providers consider backing up a network drive or external USB drive as a “business” feature, however these are now becoming common devices in the home and CrashPlan supports the backing up of these devices at no extra cost (networked drives on Windows Machines require a little tweaking in Windows but they do have a how-to for it).
  • File retention – the final key feature I wanted to mention was the file retention, you can set the backups to save a new copy up to every 1 minute (which in my eyes is overkill) and on the unlimited plans you can keep every single copy of every single file, so if you ever need to go back to a previous version you can. For my uni files for example I back up every 15 minutes which therefore means since I first started work on a file I can go back and get a version every 15 minutes from CrashPlan’s servers.
  • File retention – once again a second mention, CrashPlan also allows you to opt to keep all deleted files, indefinitely (as long as your subscription is active) this means that if you suddenly discover six months down the track that you have deleted a file and need it back you can go and get it from the CrashPlan backups without any hassle.

CrashPlan+ My Dislikes

  • The Mac Version has only just had a “Beta” version of the taskbar icon that comes in Windows by default, this seems like a huge omission but thankfully the beta is working well and should be out in the Mac OSX version in the not too distant future.
  • … Yea I am struggling with this one. So far in the few months I have been using it I have no other real gripes. The service is great, customer support is great, what more could you want.

The Cost:

Prices start at $5USD a month for the unlimited plan (paid month to month) however the more you pay for up front the cheaper the deal. If you pay for 4 years up front this price comes down to $2.92USD a month.

However if you have more than one computer in your house the Family Plan is by far the best value (and is the product that I use). For $12USD a month (month to month) you can backup 10 computers in your household/family with unlimited backup for each. If you pay for 4 years up front this comes down to $6USD a month. I currently have 6 computers all backing up under this plan and could not be happier.

One area that CrashPlan also stands out from the crowd is that if you ever decide you no longer need the service, you can cancel and get a pro-rated refund which refunds any remaining months that you have paid for… IN FULL! So that is a very welcome safety barrier for those of you that might be unsure (especially paying for 4 years up front).

Summary

So that pretty much outlines what CrashPlan is, for such a minimal cost you can ensure that all your critical data is kept safe and secure in case you ever need it. A couple of things to mention are that you should make sure you have enough monthly bandwidth to cover your backups and also that the time taken to initially back up all your data may be a month or more (I have hundreds of GBs which is taking a while, this will be a lot less for the average user).

So visit http://www.CrashPlan.com and you can get a free 30 day trial to see if the product might be right for you and your family. If you have any questions fire away.

Stuart

MacBook Pro 2011 graphics (GPU) crashing – Possible Workaround

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Update: Well there is a moot point Apple has quite literally overnight just released an update to fix this –> http://support.apple.com/kb/DL1368

Like many other users of the brand new MacBook Pro 2011 model I have been experiencing issues with the GPU crashing, graphics freezing up and other stability issues since I first took delivery of my new MBP.

I have also been lucky enough to have the issue that overnight when my computer locks itself for some reason this causes the GPU to crash also therefore when I try to log on in the morning I find that I have to do a hard boot (which interestingly has caused data corruption on an external volume twice now *sigh*).

I digress, I have figured out a bit of a work around when the GPU crashes which I have only tested twice but I would love to hear feedback (please leave a comment here) on if this has worked for you as well.

  1. When the GPU Crashes, ensure you can still turn your caps lock on and off (this will confirm it is a GPU crash and not a full system crash)
  2. If you can turn the caps lock on and off, press the power button once on your Mac Book Pro (do not hold it down, just press it once).
  3. Wait for the system to hibernate/sleep etc
  4. Once the system has powered off, press the power button again
  5. Wait for the system to start back up again
  6. Disconnect an external display if you have one now, or reconnect it if you do not, then the graphics should come back on

Why does this work???? NFI I am new to the Mac Platform so will not even try to explain it. I have only used this to reset the GPU after a crash overnight but I am guessing it will work if you have a GPU crash during normal work as well.

Let us all just hope that Apple Fixes this ASAP.

Stuart

When customer service is done right! Agile Web Solutions Inc

By On · Leave a Comment · In Outstanding Customer Service, Reviews

1password icon When customer service is done right! Agile Web Solutions IncRecently I purchased 1Password for Mac as I now have my shiny new Apple MacBook Pro laptop. I have been an avid user of 1Password for quite some time now on my iPhone, iPad and windows PC so therefore it was a natural step to purchase it for the Mac.

Less than a week after purchasing 1Password a mate pointed me to an online deal where I could get a package of apps including 1Password that were all bundled together, however I was at a loss as I had just purchased the app a few days prior.

However after contacting Agile Support and speaking to Mike they were more than happy to issue me a refund for the original purchase so that I could purchase the app (indirectly mind you, from another company) at a discount. I can also happily say that Mike said “You made my day with your kind comment. icon smile When customer service is done right! Agile Web Solutions Inc ” as to the thank you email that I sent, so I can happily say that I made his day as he did mine.

I have to say… bloody exceptional support, they could have said no (and in fact were quite within their right to, I only contacted them on the offchance) however I can happily say they did me a wonderful favour and can not only regard 1Password as a great tool but also that they have wonderful support.

Stuart

Dell Laptops – Thermal Issues, Laptop Replacements & Unacceptable Customer Service

By On · 7 Comments · In Poor Customer Service

burning laptop Dell Laptops Thermal Issues, Laptop Replacements & Unacceptable Customer ServiceWhat do you get when you cross a Dell laptop, overheating issues and Dell customer support…  If you can spare 5 minutes for a quick read I can answer that. In short you get a lemon, a load of stress and a long time with an inoperable machine. For any of you that own a laptop, Dell or otherwise, I write this article to outline my case and publicly tell the tale of what I have gone through. I not only welcome your thoughts as comments but also your stories of issues you have faced with Dell or even another manufacturer.

To set the scene in mid 2009 I purchased a shiny new Dell M4400 Precision Mobile Workstation, at $7500 AUD it really was the top of the range and bleeding edge system which I believe was the first Dell business laptop to contain a quad core CPU (the Intel Q9300). After moving houses I began to notice thermal issues with the laptop (about mid 2010), in my previous house I was always in a very warm room so during the summer months had an air conditioner running right next to the laptop) therefore it was not till I moved to a new house that these issues became apparent.

Any time the laptop was used in a room with an ambient temperature above ~23-24 degrees Celsius the laptop throttled the CPU by 87.5% (rendering it unusable) and while it was in a usable state would output heat that would burn your hand if you left it in front of the vent for more than a couple of seconds. In October 2010 after doing my own diagnosis and deciding there was a genuine hardware issue I logged a call with Dell under my 4 Hour warranty (which I paid a large premium for which entitles me to a technician and parts on site within 4 working hours). After breeching the service level agreement (SLA) due to part availability and having to get parts from interstate the tech replaced the heatsink and fan in the laptop in the hope that this would resolve the thermal issues. Over the coming months this proved to be an ongoing issue and therefore I logged a new call to Dell.

This brings us to the fun part:

  • Dell on site to replace CPU, new part is a dud and tech has to come the following day with a new part as Sydney only had a single unit in stock
  • New CPU does not resolve issues, on site tech admits there is something seriously wrong.
  • On site tech boots the laptop the moment the computer booted up the CPU was idling at 65 degrees Celsius, the rated maximum for the Intel Q9300 is 70 degrees Celsius. The tech from dell on this occasion looked at me and said the guys back in the office have no idea how you have worked for this long on the laptop… he agreed it was obviously a fatal design flaw and the Dell M4400 model was never designed to handle the thermal dissipation required to cool the quad core CPU.
  • Dell takes my M4400 offsite for two days for internal testing. They attempted various CPUs to try to rectify the thermal overheating. Alas they were not able to and in turn were able to conclude that I had a wonderful $7500 Lemon.

After all this I was tossing up between a refund or a replacement system and as Dell informed me that the refund would only be ~30% of the purchase price I opted for the replacement. I was informed this would be about 10 working days (or at least that was my understanding, the account manager said today that she stated 10-14 working days, YAY for he said/she said). Regardless of this fact after the order FINALLY being placed today I was informed that the laptop would in fact be 14 – 21 working days… Now… a little maths for you. I pay through the *nose* to get a 4 hour warranty, I am then told it doesn’t cover a replacement laptop and that requires additional time… something that I never believe it stating it was restricted to. However even if we say take 10 working days at 8 hours a day, a 10 day delay is over 20 times the 4 hour warranty I signed up for.

The puzzle that Dell does not seem to appreciate is that when I purchased this Laptop, I paid a massive premium to, according to my understanding, resolve any issues within 4 working hours. If there has to be a slightly longer duration to cover lemon replacements… OK I can accept that however I fail to see how 28-42 times the duration that I deemed to be appropriate repair and resolution (i.e. 14-21 working days x 2 possible repair windows every 8 hours for a working day) is deemed to be a FAIR time for replacement.

After speaking once again to the account manager today I was told to blatantly and rudely to “deal with it” and if I wanted to I could “take it further”. So I have, called up customer care and requested a call from the complaints manager, and I have logged a call to fair trading. So as I have had to deal with these consistent issues, constant warranty (SLA) breaches, constant unavailability of parts and the fact that Dell really does not seem to be able to get me a replacement system in a fair and reasonable time frame I decided I had to share.

What I ask of you fine reader is… what would you consider to be a fair time for replacement… I told them 5 to 10 days as I realise they need to get the order from Malaysia but even 10 working days I feel is pushing far beyond reasonable when you consider that upon purchasing the system originally I did so with the understanding that any issues would be resolved in a very timely manner. I use the system for work, study and personal affairs and therefore without a working laptop I struggle immensely.

So go nuts… what are your thoughts?

Stuart

PC & Tech Authority iPad E-Mag Review

By On · Leave a Comment · In Reviews

As I posted recently here on Technical Notebook, PC and Tech Authority (formerly PC Authority) have finally released a long awaited e-version of their popular magasine for all the tech hungry Aussies out there. After having the opportunity to read a couple of versions of the magasines now on my iPad I thought I would throw my thoughts out as to my likes and dislikes thus far.

The Good:

  • It is an e-mag… I can read it on my iPad and it makes my commute more enjoyable – AWESOME
  • Linking between contents page and links in articles makes jumping around simple
  • In the monthly product review roundup the ability to swipe and compare two items side by side is brilliant
  • On certain pages being able to do a full 360 degree swipe to swivel a product is clever and fun to use
  • The inclusion of videos I feel greatly enhances the magasine content and look forward to seeing how this improves the magasine as a whole over time

The Not-So-Good:

  • On longer articles you have to scroll the page down to view the rest of the article, I have found this to be confusing as the natural way for me to swipe is to the next page. Also this causes issues when sometimes it thinks I have swiped to the next page when in fact I am swiping down.
  • Some pages are available in landscape but not all, the landscape format is nice and I love it but having to flip back to portrait every so often does get frustrating.
  • In some of the smaller “in page” scrolling sections, the sections loop, so if you scroll through all the items it goes back to the top again and keeps scrolling through basically looping. This has caused me confusion many times.
  • The A List is one of my favourite parts of the mag and is usually my first stop off to look at my next purchase. However something that is noticeably missing is the runner up for each item. Sometimes (most recently in the case of anti-virus software) I wanted to see what the runner up was as the A-List item had issues for me.
  • Finally – no subscriptions… I know this is an Apple thing but hopefully it will get fixed soon.
  • Scrolling again (hey I have to mention it twice), on some of the pages there is a mini scroll section for content on the page, scrolling down to view more of the article AND back and forth to go to the next and previous pages. Sometimes the mag gets very confuzzled about where I want to go.

Well poke around in the images below (best to click through to the flickr stream) there are a few other things in there as well but far easier to explain with an image handy. All in all I am very impressed and look forward to seeing how the mag progresses in the coming months.

Stuart

PCAuthority iPad App – A welcome change… but a bit delayed.

By On · Leave a Comment · In Reviews

Last month PC Authority, which is now known as PC & Tech Authority released an iPad app which provides an electronic version of their magasine. For those of us that have iPad’s and have been craving some form of electronic version can now enjoy it to it’s fullest.

However I do have one gripe. My print subscription is coming to an end (I thought it was last month however it looks like I got the February edition of the magasine as well) and I noticed something quite disturbing. For the last few days I have been eagerly checking the PC Authority iPad app for the latest edition of the mag, much to my dismay I have still not seen it.

After going over to my folks place (where my paper edition of the mag is delivered) and realising that in fact the paper version of the mag was out some time last week I became disheartened. I cannot believe in this day an age that for something they are promoting so heavily, the paper version of the magasine is still released well before the electronic version.

What got my blood boiling even more as I read through the paper edition was the following image… (which for the record has the iPad application showing the February edition of the mag, which is still unavailable on the iPad itself) Nuff said I guess. I hope that PC Authority can pick up the game a little on release schedules. I realise it is early days but you would think this is one thing they would be trying to focus on especially around this time of the year.

photo PCAuthority iPad App A welcome change... but a bit delayed.

Update: I can happily say that I just received the following email from Sam Grimmer who is the Creative Director at Haymarket Media. Awesome to see such a fast response.

Stuart

Hi Stuart
 Thanks for your mail. Just wanted to let you know that the Feb iPad issue is going
 to be available in the the next 36 hours. The delay is simply a function of Haymarket
 Media closing for the Christmas break. The print edition was sent to press on the very
 last day of last year and for reasons of quality control we produce the iPad edition in
 the week following the print deadline ie; while the mag is being printed and distributed.
 In this case, the break pushed the iPad production week back until the new year.

 

 All other iPad editions of PC&TA throughout the year will be available on the
 magazine's onsale date as you would expect. The only alternative for us would have
 been to delay the onsale date of the mag until now to guarantee a twin release.

 

 Thanks for your feedback Stuart. Clearly it would have been useful for us to state
 the Feb release date in the ad you refer to. I'm glad you are so keen to see the
 iPad edition!

 

 Best regards and feel free to send me your thoughts on the iPad edition. It's an
 exciting extension of our magazine and we will be adding more features and exclusive
 iPad content as we move forward.

 

 Best regards

 Sam Grimmer

Time to get Vivid Wireless – Deal to get your first month FREE!

By On · 2 Comments · In Online Deals

Vivid Wireless… it has been making many regular appearances on my blog lately… why? Because I use the service and have to admit that despite the odd technical issue here and there I am pretty stoked with the speed of VividWireless, the quality of Vivid Wireless customer support and the service in general (have even been playing World of Warcraft on it recently).

I just received an email from them yesterday letting me know that they have a new deal where you can get your first month free (and I am happy to admit I will get a month free as well for anyone I refer).

All ya have to do is go to http://www.vividwireless.com.au/friends then when you activate your service in the refferal field enter email Time to get Vivid Wireless Deal to get your first month FREE!. Simple as that, you get a month free and so do I… so poke around, you can see what I have been saying about them (and even the interview I did with their CEO).

So I thought considering I am probably sending a few people their way through my blogging I would throw this one up as well. So if you have any questions or even if you just want to get a free month on Vivid it is a great discount.

Stuart

Vivid Wireless plus MyNetFone VOIP equals affordable phone calls

By On · 5 Comments · In How To's

Thinking of getting Vivid Wireless? If you would like to get your first month free please see my most recent Vivid Wireless post for how to earn yourself a free month and give me a free month at the same time (win/win).

vivid wireless mynetfone 219x300 Vivid Wireless plus MyNetFone VOIP equals affordable phone callsFor those of you that have the Vivid Wireless Home Gateway but have yet to make the plunge into the realm of VOIP or alternatively have the Vivid Wireless VOIP (Voice over Internet Protocol) but would like to change providers as the pricing is not competitive (a.k.a. expensive) this tutorial is for you.

When I first signed up to Vivid Wireless I decided to give their VOIP a go (which happens to be provided by Engin whom I have used before), however while I found the service to be of a good quality, the price per month was exorbitant in comparison to what else I knew was out there. After managing to find on the web what might as well be considered the “real” admin password to the Vivid Wireless Home gateway I was able to “tweak” the settings so that I could use a provider other than Vivid Wireless for my Voice over IP. While I chose to go with MyNetFone (as is described in this tutorial) the steps could be used to guide through the setup any VOIP provider on the Vivid Wireless Home Gateway.

To begin I have this little gem from MyNetFone, if you want some wicked deals head over to https://www.mynetfone.com.au/whirlpool/VoIP/Plans. I am personally using the NeoSaver yearly plan which (at the time of writing) costs less than $60 per year and gives you:

  • 1 Included DID (i.e. local phone number so people can call you)
  • 60 local, national and certain international calls per month included
  • 10c un-timed local and national calls after the included calls
  • Up to two lines (so yes, in theory you could have both ports activated on the Vivid Wireless gateway although I have not tried this myself).

Now, before I continue below I would like to say that if you proceed you will be unable to get Vivid to support any VOIP problems because obviously when you log in as the Vivid Wireless engineer you are going outside of what was originally intended for the average Joe. If you ever have any problems you can always do a factory reset and get your original settings. I would like to stress however that logging in as the Vivid Wireless engineer you do so ***at your own risk***.

Now on to the fun stuff. After you have signed up with MyNetPhone (or really any other provider to be honest) follow the steps below to set up the VOIP port.

  1. Go to 192.168.1.1 in a web browser and log in with the username “vividwireless” and password “engineer2009″
    [rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless1-300x205.png" title="Vivid Wireless Home Gateway Login Screen" album="vivid"]http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless1.png[/rokbox] 
  2. In the top right hand corner click on the “Networking” icon
    [rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless2-300x166.png" title="Vivid Wireless Home Gateway Administration Panel" album="vivid"]http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless2.png[/rokbox] 
  3. In the Sip Server-Registrar Server, SIP Server-Outbound Server and Sup Server-Proxy Server fill out the IP address to be the SIP server of your provider in the case of MyNetFone it would “sip00.mynetfone.com.au” for all three.
    [rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless3a-300x181.png" title="Vivid Wireless VOIP SIP Settings" album="vivid"]http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless3a.png[/rokbox] 
  4. Scroll further down the VOIP settings page to where it says “Line 1 Basic Setting”. Change the User Domain, Number and Authentication Name to be the username for your VOIP line (different to your MyNetPhone login check your line activation email for the line username and password, in the case of MyNetFone the username here will be a number like 1234567). Also enter the password for your VOIP line.
    [rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless3-300x181.png" title="Vivid Wireless VOIP Registrar Line Settings" album="vivid"]http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless3.png[/rokbox] 
  5. Scroll further down the page again to “Line 1 Codec Setting”. If you have good signal strength I recommend starting with G.711 muLaw then G.711 aLaw, then G.729. If you have signal strength issues or a slower connection I would try G.729 as the first option.
    [rokbox thumb="http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless4-300x181.png" title="Vivid Wireless VOIP Codec Settings" album="vivid"]http://www.technicalnotebook.com/wp-content/uploads/2010/12/vividwireless4.png[/rokbox] 
  6. Finally click Apply and you are all done, your phone should now register and you should be able to receive incoming calls and make outgoing calls.
  7. ***Please Note*** If a firmware update ever happens you will need to re-input these settings again as the firmware updates to the Vivid Wireless Home Gateway will change these settings back to their default.

Let me know how you go or if you have any issues I have the “Contact the Author” button on the top left here so you can chat to me when I am online.

Stuart

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